Result oriented healthcare professional with over three years database and analytics experience. Demonstrated skills in SQL reporting, VBA for excel and outlook, creating process flows, writing requirements and use cases, understanding customer expectations, and recommending most appropriate courses of action.  Able to build strong, sustainable relationships with internal and external customers. Perform effectively under high-pressure situations. Maintain highest ethical standards.

 

Core Knowledge and Skill Areas

§     Database Administration§     Microsoft Office Systems     §     Time Management Skills

§     Process Flows§     SharePoint Site Administration§     Organizational Skills

§     Strategic Research & Analysis§     EHR/EMR/PM Software      §     Relationship Building

Education & Credentials

 

Bachelor of Arts (GPA 4.000), 2018: LIBERTY UNIVERSITY, Online

Focus: Information Systems Management

 

Bachelor of Arts (GPA 3.563), 2011: CAPITAL UNIVERSITY, Columbus, OH

Focus: Early Childhood Education, Middle Childhood Education

Related Experience

 

HUMANA INSURANCE COMPANY – METROPOLITAN HEALTH NETWORK, Elgin, SC, June 2015-December 2015: 40 hours/week

Business Analyst, Continucare Shared Services

 

Provide executive entity management with a reportable understanding of operations and areas of concern.  QA Electronic Medical Record data for compliance and remedial training opportunities.  Review Project Management Organization (PMO) implemented business processes and align with entity-specific needs.  Submit project/report requests on behalf of the business, and oversee all project related requirements (functional and non-functional).

Selected Accomplishments:

 

§    Creator and Site Collection Administrator for entity-wide SharePoint site.

§    Committee spear-head for multi-entity review/revision of existing database reports.

§    Appointed business analyst for ensuring accountability of extracted data when process adjustments have occurred.

 

HUMANA INSURANCE COMPANY, Raeford, NC, December 2013-June 2015: 40 hours/week

Business Analyst, Provider Development

 

Work as a liaison between the business stakeholders and product developers in order to elicit, analyze, document, communicate, and validate high-quality requirements for changes to technology systems. Develop and implement use cases to test the product build.

Selected Accomplishments:

 

§    Worked as lead business analyst for the Practice Management Systems Development Life Cycle process.

§    Sought after by internal and external customers to help in mentoring associates, training of employees, facilitating meetings, supporting go-lives, and creation of workflows.

§    Utilized as a go-to person to help in brainstorming and documenting processes – examples include EMR Referrals Process, Clinical Decision Unit Patient Flow Process, and Front Office Processes

§    Wrote over 100 requirements for Practice Management System including configuration, enhancement, and reporting requirements. Wrote and executed on all use cases that trace back to these requirements.

§    Worked on cross-functional teams as a Subject Matter Expert for Practice Management, Clinical Decision Unit, and Reporting.

Additional Experience

 

HUMANA INSURANCE COMPANY - MEDICARE, Dublin, Ohio, May 2013-December 2013: 40 hours/week

Market Management Analyst, Senior Products Quality Department

 

Amassed information and gathered resources and membership data in order to provide business leaders and team members with the necessary tools to make smart strategic and tactical decisions. Integrated information and inputs from multiple areas to meet the customers’ needs.

Selected Accomplishments:

 

§    Appointed Database Administrator (DBA) for our teams shared drive

§    Developed and managed the team SharePoint site to be useful and beneficial for the end-user.

§    Worked in conjunction with a cross-functional team in developing and managing a regional newsletter to increase associate engagement.

§    Utilized QlikView technology to provide colleagues and leadership with member and provider data including gaps in care, gaps to next star, HEDIS measures met, ER Utilization, and member admissions and readmissions.

 

HUMANA INSURANCE COMPANY - MEDICARE, Dublin, Ohio, July 2012 – May 2013: 40 hours/week

Administrative Assistant, Senior Products Quality Department

 

Communicated regularly with Regional Quality Director to provide updates, undertake new tasks, set up meetings, and deliver finished projects. Ordered and inventoried supplies.  Created attendance and productivity reports.  Maintained personnel files and procured new-hire equipment.

Selected Accomplishments:

 

§    Created access database to assist PODS Owners with logging errors.

§    Planned and coordinated design/development of POD Owner presentation binders for provider communications, generating $22,000 in annual savings.

§    Worked with a small team to create and distribute a regional newsletter to boost associate engagement.

§    Scheduled travel for executive management.

 

HUMANA INSURANCE COMPANY - MEDICARE, Dublin, Ohio, November 2011 – July 2012: 40 hours/week

Clinical Innovations Specialist, Senior Products Health Services Department

 

Worked independently and with a team to conduct research and apply documents to member accounts using clinical applications, prepare letters regarding Medicare coverage, and direct members and providers to the correct resource.

Selected Accomplishments:

 

§    Trained new hires for multiple specialist roles including faxes, phones, discharge dates, and letters.

§    Developed standard operating procedures and training materials for business functions.

§    Consistently maintained highest metrics on team, with the ability to conjunctively work across multiple roles.

§    Received recognition from business managers, team, and colleagues for attention to detail and high performance.

Volunteer positions

 

Secretary: Capateers, Bexley, Ohio, August 2009 – May 2010

Secretary: Capital University Education Society, Bexley, Ohio, August 2008 – May 2010

Administrative Assistant (Work Study): Capital University ROTC, Bexley, Ohio, August 2008 – May 2009